Terms & Conditions/ Delivery Policy
Prices
All prices include VAT @ 20%. We reserve the right to change prices without notice. We accept credit cards, debit cards and payments via PayPal in GBP (Pounds Sterling) only. If you are shopping from outside the UK or EU, place your order and your credit card company will convert the transaction to your own currency.
Acceptance of order
The receipt of an order is not confirmation of our acceptance of it. Failure to provide the correct billing address of any credit/debit card may result in the cancellation of any order. We reserve the right to refuse delivery to addresses we regard as incomplete or unreliable in any way.
Some of our products are of high value. For customers' and our security and to prevent fraud we may at our discretion require some further proof of identity before we accept and process any order. This normally takes the form of a scan of an official document showing the name and delivery address of the customer e.g. driving license, utility bill. Customers will be notified by email of this requirement. We reserve the right to cancel and refund any order at our absolute discretion.
Shipping & Handling
Costs incurred due to redelivery or the return to us for any reason of undelivered parcels are the responsibility of the customer and will be charged at cost.
We ship via Royal Mail or courier at our discretion according to value, weight and destination. Detailed information about options and charges are displayed at the checkout. Some orders will require a signature on delivery. The customer is liable for any costs incurred as a result of a failed delivery.
Courier delivery
We may email tracking information for all orders shipped via courier. Our courier will attempt to deliver the parcel a maximum of 3 times before returning it to us. The customer is liable for any costs incurred by us in recovering and/or re-delivering as a result of the courier being unable to deliver.
Delivery Schedule
Orders are shipped by a method of our choice with the intention of achieving delivery within the time frame indicated according to the choice of delivery rate by the customer. Our delivery times are only targets and not guaranteed.
Lost or undelivered mail
UK addresses
WE DO NOT ACCEPT RESPONSIBILITY FOR UNDELIVERED MAIL OTHER THAN THAT ADDRESSED TO THE VALIDATED BILLING ADDRESS OF THE CARD USED FOR PAYMENT. THIS ADDRESS MUST ALSO BE LISTED WITHIN THE DATABASE OF THE ROYAL MAIL AS AVAILABLE IN THE ADDRESS FINDER.
Royal Mail does lose packages on occasion but will not accept any claim for lost mail within 15 business days (3 weeks) of posting. If we are satisfied that an order is lost we will replace it after this period only if: we have been supplied with the correct name of the customer (including surname) and full delivery address without alteration, as contained in the Royal Mail database. Any address other than one recorded in the Royal Mail list for the post code given will be regarded by us as an incorrect address. We do not accept liability for lost mail incorrectly addressed to destinations which are covered by the UK post code system.
International addresses
Any orders returned to us as undelivered/uncollected which are subsequently re-sent will incur postage charges at the actual cost to you.
Currencies We Support
We only support £ Sterling, GBP.
Tax Charges
All prices are quoted inclusive of UK VAT at 20.0%.
Product warranty
All products are fully guaranteed against manufacturing defects. Strings are not guaranteed by the manufacturer because their fitting and use is beyond their control. Any items which we agree to replace must be available for return to us.
Payment Methods
We accept; Visa, MasterCard, Maestro, JCB via WorldPay. We also accept Paypal.